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Returns and Exchanges Policy FAQ

 Starting online returns is easy  

  • Enter your order number and email address or phone number. 
  • Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit. 
  • Once your request is approved, you will get email update notifications with shipping guidelines.

What items are returnable? (eligible for returns) 

  • 30-day return policy, which means you have 30 days from the date of your purchase your item to request a return. 
  •  In unused and resellable items, or defective items. 
  •  In the original packaging with all the tags intact. 
  • You’ll also need the receipt or proof of purchase.  

What items and exceptions are non-refundable?  

  • Certain types of items cannot be returned, like UNDERWEAR, BODYSUITS, SELECT LINGERIE AND SWIM WEAR, EARRINGS, BODY PIERCINGS, AND GIFT CARDS/ E-GIFT CARDS ARE ALL FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.
  • Discounted items (if applicable).  
  • FINAL SALE items and cannot be returned or exchanged, unless required by law.

Damage, loss, or theft issues  

  • If the purchased product is faulty, reach out to us within 7 days of the delivery date. 
  • If the purchased product is lost or theft, Please collect evidence and contact us immediately.  

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you. 

Refund solutions  

Exchanges labels are provided for free for your first exchange only.
Return labels are free when opting for store credit or Gift Card.

 

Refund to original payment method.

  • Refund to store gift card.
  • Refund to your store credit.

How soon will I get my refund?  

  • After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
  • If you are a VIP customer, the refund is executed immediately after the return request is reviewed and approved.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at info@salttree.com.