Klarna

 

FREQUENTLY ASKED QUESTIONS 

What is Klarna?

Klarna is a fast and simple payment method which allows you to spread the cost of a purchase across 4 equal interest-free payments when you purchased over $35, with no added cost or hassle. Payments are automatically collected bi-weekly from your own debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (as long as all payments are completed on schedule). For more info visit Klarna here.


How do I check out with Klarna?

On the billing stage of Secure Checkout, select Klarna as your payment option, enter your card information and click the place order button! Please note that your delivery address cannot be changed after placing an order. If your address needs to be modified after an order is placed, you must cancel and repurchase. To update your Klarna address please contact Klarna customer service at 1-844-KLARNA1 or visit their website here.


How do I know if I was approved for Klarna?

Once you have placed your order with Klarna as your payment option, you will receive a Lulus order confirmation via email. Your order will be held while Klarna verifies your information and processes your approval. Payment processing may take up to 12 hours to complete in some cases.

If approved, a confirmation email from Klarna outlining your purchase, due date(s), and other useful information will be sent via email.

If you are not approved, your order will be cancelled and your card will not be charged. We will send a cancellation confirmation right away so you are able to place a new order with an alternate payment method.


Why wasn't I approved for Klarna?

Salt Tree does not determine eligibility with Klarna. Klarna is available by phone at 1-844-KLARNA1. For more customer service contact information visit their website here.


Can I check out with Klarna and expedite my order?

Payment verification may take up to 12 hours to process. Once approved, your order will begin processing with the shipping method chosen in check out. Please see our Shipping Information for more details.


How can I reach Klarna?

Klarna is available by phone at 1-844-KLARNA1. For more customer service contact information visit their website here.


Is Klarna Safe?

Your privacy and security is very important to Klarna. They prevent unauthorized use and protect your personal information by using physical, electronic, and procedural safeguards. For more information, please read Klarna’s terms of service.


How do returns work with Klarna?

Salt Tree processes returns for Klarna orders exactly like orders made with other payment methods. Once your return is initiated in your Salt Tree account, Salt Tree will send a refund transaction to Klarna where they will adjust your payment plan accordingly. For more info see the Salt Tree return policy here and Klarna's here.


Available in the US only. Learn more about Klarna.

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