RETURNS / EXCHANGES

RETURN / EXCHANGE POLICY

Start your return/exchange online. Start Your Return

We ONLY accept returns on items purchased on SaltTree.com within 30 days of the date your order was received.
The return label will have $7.95 deducted from your refund or customer can use their own carrier return label.
If you have received an incorrect or defective item, please contact us at info@salttree.com for a pre-paid return label. (the proof of photo of defect is required)
All merchandise should be in its original packaging, unworn, unaltered and unwashed with all tags attached.

RETURN PROCESS

You will receive a RMA number when you complete the online request.
Once we approve your return/exchange requests, be sure to include your Order number and RMA number along with your items and send it to SALTTREE RETAIL RETURN 426 NORTHRIDGE MALL SALINAS CA 993906.
Please remember to keep tracking number and the receipt for your record. We are unable to assist you further if you can't provide that information.
Once your return arrives to our warehouse, we will try to process the refund as fast as we can but please allow 3-5 business days due to a high volume.

REFUNDS

Once your return is processed, you will receive a refund back to your original form of payment or store credit as you have requested.
Returns may take 1 to 2 weeks to process which includes the time it takes to receive your package and process your refund.
Please note that refunds may take 7-10 business days to post back to accounts due to varied processing times between financial institutions.
All refunds will be posted under the account name SALT TREE INC.

STORE CREDIT

Store credit returns are offered to U.S. based customers ONLY.
Store credits may be used at kancanusa.com ONLY.
If items bought with store credit are returned, amount refunded will post back to your ORIGINAL store credit code.

Reserved Rights Regarding Returns

Salt Tree Inc reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to An irregular or excessive return history indicative of “ward-robing,” an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity. Additionally, Salt Tree Inc reserves the right to refuse service to any customer or entity due to similar actions as noted above. Non-Salt Tree items sent to our distribution center will be discarded upon receipt.